2020 has seen an unprecedented number of jobs cancelled or postponed, sometimes several times. I still have bookings for weddings originally planned during the summer, for which the couples concerned now have tentative dates in 2021. I had two periods of complete shutdown, in April-May and again in November, and no conference work at all (and very little corporate work of any kind) after mid-March. So I lost three whole months out of my year, as well as most of the corporate work that had accounted for 55% of my income in 2019.
Despite that, I delivered nearly 100 contracts, up 15% from the previous year, though revenue was down by 18%. From June onwards I focused my online marketing exclusively towards the private market. In particular, I shot a large number of portrait sessions – income from portrait work tripled compared with 2019. Surprisingly, given the general anxiety about social distancing, over 70% of portrait sessions were shot in the studio, up from 50% the year before.
Saturdays continued to be my busiest working day of the week in 2020, and Wednesdays were still the day on which the largest number of people got in touch for the first time. (I’ve never understood why Wednesday would be the day people are most likely to think about hiring a photographer.) I continued to advertise online with Google Ads. But an increasing number of leads and contracts came from ‘free’ sources, especially from Google My Business and from previous customers. GMB and organic search accounted for nearly 20% of delivered contracts, and repeat business for nearly 25%.